RESEARCH & POLICY ANALYSIS
Handbook on Digital Transformation in Local Government Leadership, Human Resources and Organizational Structure
October 08, 2023
The age of digital transformation, including the evolution of early e-government efforts towards a more holistic and user-centered approach, has arrived. The 2030 Agenda for Sustainable Development (2030 Agenda) includes a focus on governments’ digital transformation potential to achieve the Sustainable Development Goals (SDGs). To date, governments’ input and resources for digital transformation have mainly been in the introduction of specific technologies. The changes remain mainly at the level of the central government. As a result, it is difficult to find a clear consensus on the concept, goals and strategies of digital transformation at the local level. Discussions on digital transformation in local governments have been neglected. This handbook introduces the concept of digital transformation to policymakers and public managers who are contemplating the digital transformation of local governments. It introduces various organizational management elements required for successful digital transformation, including the leadership, human resources and organizational structure of the digital innovator which are said to be the most essential elements for digital transformation. Examples of successful efforts from several countries also are included.
