OPENING SESSION – United Nations E-Government Survey: Findings and Trends 
The United Nations e-Government Survey was initiated in 2001 by the Division for Public Administration and Development Management to support Member States’ efforts in egovernment and information communications technologies (ICTs) for socio-economic development. The Survey taps on the collective wisdom of global strategists and practitioners in how they leverage e-government to better serve the public. It suggests a way forward for governments to move towards greater innovation, consolidate their e-government strategies and develop evidence-based policies that will facilitate the adoption of emerging technologies and effectively respond to the emerging needs of citizens.

Chair: Mr. Gary Fowlie, Director, ITU Liaison Office, New York
Rapporteur: Ms. Elida Reci, DPADM
Facilitator: Mr. Jonas Rabinovitch, DPADM

SESSION 1 – E-Government Strategies/Policies: Design for Results
The emphasis of this Session is on policy and strategy design. The path from policy to practice is not always self-evident. One clear global trend on e-Government development is that estrategies and e-policies, as well as their respective regulatory environment, become increasingly linked to national development frameworks and practices. This section will discuss how to tackle the design e-Government policies and strategies so that they reinforce a more integrated approach towards results, with emphasis on effectiveness, transparency and service delivery. 

Chair: Mr. Siripurapu Kesava Rao, CEPA Member and Director-General of the Administrative Staff College of India
Rapporteur: Ms. Ran Kim, DPADM
Facilitator: Mr. Richard Kerby, DPADM

SESSION 2 – Whole-Of-Government: Institutional Coordination for Effective Implementation
The emphasis of this session is on institutional arrangements for integrated results, including national coordinating authorities, promoting citizen-centric design, standards setting and systems integration, Privacy and security issues. Consideration of these issues should ideally begin with policy and strategic design. Recent analysis of e-Government heterogeneous performance in various regions suggests that the critical strategic question about e-Government policy design is not “What?” but “How?” allowing a more holistic and integrated approach towards innovation in e-Government implementation. 

Chair: Ms. Rowena Bethel, CEPA Member and Independent Consultant on eGovernment, Nassau
Rapporteur: Mr. Robert de Jesus, DPADM
Facilitator: Mr. Jonas Rabinovitch, DPADM

SESSION 3 – Connected Government: Partnerships and Collaboration For Enhanced Service Delivery
The emphasis of this Session is on mechanisms to facilitate service delivery. This Section will examine and discuss existing E-Government practices and the procedures that made them open, integrated, effective and transparent. The respective roles of Government, the private sector and civil society will also be examined in a complementary way, having concrete cases as references and lessons learned. 

Chair: Mr. Vincenzo Aquaro, Chief, e-Government Branch
Rapporteur: Robert de Jesus, DPADM
Facilitator: Mr. Richard Kerby, DPADM